SHIPPING POLICY – LYOZE BEAUTY

— Quick overview (Metropolitan France) —
• Estimated delivery times: Standard ≈ 6 working days | Express ≈ 1 day (if available)
• Indicative prices (excluding VAT, depending on total weight of the package):
STANDARD
- < 2 kg: ~ €6.48
- 2–3 kg: ~ €7.54
- 3–5 kg: ~ €7.61
- 5–10 kg: ~ €8.05
- 10–15 kg: ~ €11.50

EXPRESS (if available)
- < 0.5 kg: ~ €15.05
- 0.5–1 kg: ~ €15.05
- 1–2 kg: ~ €15.26
- 2–3 kg: ~ €16.78
- 3–5 kg: ~ €21.30
- 5–10 kg: ~ €23.26
- 10–15 kg: ~ €20.93

⚠️ Final Express rates and availability are automatically displayed at checkout, based on your address and package weight.

1) Scope
This policy applies to all orders placed on LYOZE Beauty and shipped from our European partner warehouse*.

2) Deadlines: how is the “delivery time” calculated?
Delivery time = preparation time (fulfilment) + shipping time.

2.1. Preparation time (depending on order size)
- 1 to 10 products: ~ 2 working days
- 11 to 100 products: ~ 7 working days
- 100+ products: ~ 12 working days
- 1000+ products: ~ 30–60 working days
These durations are indicative and may vary (periods of high demand, supplies).

2.2. Delivery time (after handover to the carrier)
The delivery time depends on the country, the service chosen (standard/express) and the total weight of the package. Indicative examples:
- France (standard): ~ 6 working days. Express: generally 1 day.
- Germany (standard): ~ 5 working days. Express: 1 day.
- Netherlands (standard): ~ 4 working days. Express: 1 day.
- Belgium (standard): ~ 4 working days. Express: 1 day.
- United Kingdom (standard): ~ 4 to 7 working days. Express: 1 day.
- United States (standard): ~ 2 to 5 business days.

Important: Express is not available in all countries. When available, the option appears at checkout.

3) Shipping costs

3.1. General principle
Shipping rates are calculated by weight (product + packaging). The exact amount is automatically determined at checkout based on the destination and total weight. The amounts shown in the quick view are exclusive of VAT and are provided for information purposes only.

3.2. Estimate the weight of your order (indicative guide)
- Small sizes (15–50 ml): approx. 80–150 g (including packaging)
- Medium sizes (100–200 ml): approx. 200–300 g
- Large formats (400–500 ml): approx. 500–700g
These ranges help estimate pre-basket costs.

4) Areas served
We ship primarily to France and many EU countries (Germany, Belgium, the Netherlands, etc.). Shipping to other countries (e.g., the United States) is possible; service availability and delivery times depend on the carrier and are displayed at checkout.

5) Follow-up & confirmation
- You will receive a shipping confirmation email with tracking number (when provided by the carrier).
- Tracking may be updated with a slight delay after the package has been dispatched.
- Multiple or large orders may be shipped in multiple packages (tracking email per package).

6) Delivery address & modification
- Please check your address carefully before validation.
- Change of address: if requested before shipping, we will do our best; once shipped, redirection depends on the carrier (fees may apply).
- PO boxes / relay points: depending on the carrier and the country, these options may not be available; if unavailable, we will contact you.

7) Delays, customs & remote areas
- The delivery times indicated are working days and are indicative. Delays may occur (holiday periods, weather, strikes, carrier congestion).
- Shipments outside the EU may be subject to customs duties, taxes and import fees payable by the recipient.
- Some remote areas may require additional time.

8) Missing, stolen, damaged package
- Package damaged upon delivery: refuse if possible; otherwise, photos of the package + product + label and contact us within 48 hours.
- Package marked “delivered” but not received: check with neighbors / caretaker / relay point; if not found, write to us within 7 days with your order number.
- We will open an investigation with the carrier and keep you informed. Depending on the outcome, we will either resend the item or refund it.

9) Orders refused / incomplete address / unclaimed
- Packages returned to the sender due to incorrect/incomplete address, non-claim or refusal may be subject to paid reshipment (actual return costs).
- In the absence of reshipment, a refund of the products (excluding initial shipping costs) may be made when the package is actually returned to us in good condition.

10) Free shipping
Occasional offers (free shipping, thresholds) may apply; these will be clearly indicated at the time of purchase and limited to certain areas/carriers.

11) Returns & exchanges
Returns and refunds follow our Return and Refund Policy (conditions, 14-day right of withdrawal, hygiene exclusions).
👉 See: Refund Policy – ​​LYOZE Beauty

12) Contact
Do you have a question about your shipment? Write to us: contact@lyozebeauty.com (including your order number and photos if necessary).

*Note: Our European logistics operations are operated by a specialized fulfillment provider.