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Orders
Here are some frequently asked questions about orders
How to place an order?
Add your products to your cart, enter your information and pay via secure payment.
👉 General conditions of sale
Can I cancel or change my order?
Contact us promptly. If the order has not yet been shipped, we will try to modify it or cancel the shipment.
👉 General Terms and Conditions - Article 5
How do I know if my order is confirmed?
You will receive a confirmation email with an order number and details of your items.
Shipping & Delivery
Here are some frequently asked questions regarding delivery and shipping
What are your delivery times?
- Metropolitan France: Standard ≈ 6 working days | Express ≈ 1 day (if available).
- EU: 4 to 7 working days depending on the country.
- USA: 2 to 5 working days as standard.
👉 Shipping Policy
What are the delivery costs?
Automatically calculated at checkout based on package weight and destination.
Example France: standard from €6.48 excluding VAT | express from €15.05 excluding VAT.
👉 Shipping Policy - Section 3
Do you ship internationally?
Yes, to most EU countries and some non-EU countries (e.g. USA). Express depends on your address.
👉 Shipping Policy - Section 4
Can I change my delivery address?
Yes, as long as the order has not been shipped. After shipment, any changes depend on the carrier and may incur a fee.
Returns & Refunds
Here are some frequently asked questions regarding returns and refunds
What is your return time?
You have 14 days after receipt to return your product to us.
👉 Return and Refund Policy
Which items are not returnable?
- Open or unsealed products (hygiene).
- Products on sale.
- Gift cards.
👉 Return policy - exceptions
How to request a return?
Write to us at contact@lyozebeauty.com with your order number and photos.
When will I be reimbursed?
Within 10 working days after receipt and inspection of the returned product (excluding bank delays).
👉 Refund Policy - Refunds section
Payments
Here are some frequently asked questions about payments
What payment methods do you accept?
Bank cards (Visa, Mastercard, Amex), PayPal and other secure solutions available at checkout.
👉 General conditions of sale - article 6
Are my payments secure?
All transactions are encrypted. LYOZE Beauty does not have access to your banking information.
Guarantees & Responsibilities
Do I have a warranty on my products?
Yes :
- Legal guarantee of conformity (2 years).
- Guarantee against hidden defects.
👉 General Terms and Conditions - Article 12
What should I do if my package is damaged or missing?
Contact us within 48 hours with photos (damaged) or within 7 days (package marked "delivered" but not received). An investigation will be opened.
👉 Shipping Policy - Section 8
Data & Privacy
How do you use my personal data?
We only use them to process your orders, improve our services and comply with our legal obligations.
👉 Privacy Policy
Can I request the deletion of my data?
Yes, you have rights of access, rectification, erasure and portability, in accordance with the GDPR.
👉 Privacy Policy - Your Rights